FAQs

ORDERING

Q: "My school or organization doesn't have a credit card for online purchasing- how can I place an order?"

A: Our order form can be located in the website footer. Please fill out this out and return it to us via email to complete an order.

Note for Purchase Orders: If you need an invoice before you get a Purchase Order, please email us with that information and we can send you a preliminary invoice to get approved.  

 

Q: "Where is my order confirmation or receipt?"

A: For online orders, an email with your order conformation and payment details will immediately be sent to you when you order. If you are having trouble finding it, please check your spam folder.  For orders through the form, an invoice will be emailed to you once your order is sent out.

 

SHIPPING AND RETURNING PAKS 

Q: "How long does it take to process an order before it ships?"

A: Design Paks will be sent out either the same or next-day from when we receive an order (online purchase or order form), with a vast majority able to go out day-of. We ship Paks out Mon-Fri. Generally, ordering by 3pm EST will give us enough time to get the Pak out that day. 

 

Q: "How do I return my Design Pak after closing night?"

A: Pack all the pieces (all blueprints, pictures, materials list, and the ScenoGraphics Building Manual) back into the tube, or another package, and ship them back to 723 Burton St. SE, Grand Rapids MI 49507. If shipping back with USPS, feel free to use Media Mail, which will be the cheapest option.

For those who have ordered through the Order Form and paid for return shipping, a label will be emailed to you. Please reach out if if you haven't received your label by your time to ship back.

Note: We are trying a way to make returning your Pak easier for online orders. When you purchase our "Return Label" (type "Return Label" in search bar) we will email you a label that can be printed out and attached to the tube. With the label, you can send your Pak out with the mail, saving you a trip to the Post Office.

 

BUILDING

 Q: Will these designs fit my stage?

A: Design dimensions range from Pak to Pak, but a majority work very well in an average, moderate sized theater. If you're working with a space that's particularly large or small, our Building Manual (which is included in every Pak) walks you through scaling designs up or down. 

If you have specific questions about dimensions, let us know what Pak you're looking into and we can send the measurements of the largest piece. 

 

Q: "Can I make changes to these plans, or do I need to build them exactly as they are detailed?"

A: Our Design Paks are built to be a helpful tool for those putting on a production. Please use these plans in whichever way is most helpful, whether that means following them exactly or using them as a jumping off point! Even if you use the blueprints as a springboard for your design, the having foundational measurements and instruction provided will save you a tremendous amount of time.  

 

Q: "We only get into our venue a few weeks before opening night; can I build most of the set elsewhere and assemble the pieces upon arrival?"

A: Yes, you can! Blueprints have the pieces divided out into individual flats and platforms. Even the bigger pieces can be built in smaller parts and assembled on location. Please note that a moving truck may necessary for transportation of some larger pieces.  If you have questions about a particular set, please reach out. 

 

Q: "Why do some pictures of the built sets differ from the drawings?"

A: When leasing our plans, you are allowed to make any changes you desire. Thus, some of the pictures of built sets may include design changes made by the theaters who altered the plans to make the set fit their stage or production vision. We only post pictures that have a very strong likeness to the plans you'll receive, but there may be some discrepancies.